PC Tech Support: 7 Ways to Get Help From Tech Support People
Eventually, you may need to call up tech support to fix something. Maybe one morning you get the blue screen of death, or you get one of those unnerving mistake messages on your screen. Or then again perhaps you attempt to turn your PC on and…nothing. Maybe it’s not your PC by any means, however your site is totally down and you need to settle on that decision to your website specialist or web facilitating organization.
I’ve been on the two sides of that panicky call and there are 7 things you can do so as to help settle on that tech support decision only somewhat less upsetting:
1. Try not to freeze This is simpler said that done when you’re PC’s out of commission and you’re gazing intently at the barrel of a cutoff time. However, things will be less unpleasant on the off chance that you don’t blow a gasket. Odds are the issue isn’t close to as awful (or costly) as you might suspect.
2. Check the undeniable before you call-One of the main things that your tech individual will have you do is to check for clear reasons for inconvenience. Like is your PC connected? Or then again is the flood defender your PC’s associated is turned on? Are the entirety of the links emerging from your PC connected tight? Or on the other hand are entering your secret key in accurately? Or then again do you have the “Tops lock” key on while you’re entering your secret key? They have you gone through this drill on the grounds that multiple occasions the straightforward stuff is the issue. So go through a portion of the undeniable reasons for inconvenience before you get the telephone.
3. Get readied If you have any guarantees or administration contracts get together those materials before you call. It will spare you a touch of time just on the off chance that your tech individual demands this data. You may likewise require the sequential number for your PC. These are normally situated on a sticker set on the back, base, or side of your PC or they are situated in your PC enlistment administrative work.
4. Be as explicit as conceivable Simply saying “My PC’s not working” isn’t unreasonably useful. Tech support as of now expect that your PC isn’t working since you wouldn’t call just to say greetings. What they have to know is “how is your PC not working?”. You should be as explicit as could be expected under the circumstances. Will your PC not start by any means? Is the issue that you can turn the PC on yet it won’t go past the startup screen? Maybe you can move beyond the startup screen however you can’t open up a specific program? Portray your concern all the way; what you were doing when you experienced your concern, what your PC does, and if there are any unique circumstances that appear to match with the issue.
5. Record mistake messages-Usually when something turns out badly, you’ll get some sort of blunder message that endeavors to mention to you what the issue is. In the event that you can’t get a handle on the message, set aside the effort to record it. It might mean something to the tech individual you’re conversing with and it may assist them with diagnosing the issue slightly quicker.
6. Make note of any ongoing changes or occurrences Sometimes the reason for your PC inconvenience is something that is changed on your PC or some episode that has happened as of late, for example,
the expansion of new equipment (printer, scanner, hard drive, memory, and so forth)
the expansion or erasure of programming
a force interruption or force flood
the expansion of erasure of an assistance
programming updates or security patches
Once in a while changes like this can cause some unexpected issues with different things that could conceivably appear to be identified with your concern. At the point when you’re conversing with your tech individual, make them mindful of any progressions or augmentations you made before you began having issues. They’ll have the option to let you know whether these progressions are identified with your difficulty.
7. Keep noticed A great deal of times a call to the support office implies that you’ll be investing a ton of energy in the telephone being sent starting with one individual then onto the next. Keep notes on who you converse with, when you conversed with them, and what they’ve never really analyze the issue. On the off chance that you find that you need to continue calling the support division or on the off chance that you have to a fix individual fix your PC face to face, these notes will prove to be useful.